Shipping & Returns

We can ship to virtually any address in the world.

 

 

Shipping costs depends on a number of things:

 

1.      Physical Weight

2.      Cubic Weight

3.      Shipping method selected (First Class, Air, Express, Sea, etc…)

4.      Shipping Origin

5.      Shipping Destination

6.      Insurance if selected

 

All courier and postal company’s throughout the world charge on the greater amount of either “physical or cubic” weight. So keep this min mind and don’t get upset because this is out of our control here at Shogai Imports.

 

 

The shipping time varies depending on the shipping method chosen.  The shipping methods available depends on the products purchased, the size (whichever is greater physical or cubic weight), availability of the products at the respective warehouses and shipping destination.  The website will automatically determine the shipping methods available based on the various factors and present them accordingly in the Shipping section of the checkout process. However once we receive the order we will in all cases double check that the shipping method selected is correct for both Shogai Imports and yourself.

 

 

Express Post Satchels for guaranteed* next business day delivery of items up to 3kg in weight (providing they fit in the 3kg satchel of course) and also if the place of posting and destination are within the Next Business Day Delivery Network (please visit www.austpost.com.au for further details).

 

If you or your recipient are not within the Express Post Next Business Day Delivery Network, the fastest possible delivery is provided on a non-guaranteed basis.

 

Satchels

 

Up to 500g

 

Up to 3kg

 

Items too large for a satchel, or weighing from 3kg to 20kg, can be delivered by Express Post Parcels (please visit www.austpost.com.au for further details).

 

 

Use Express Post Parcels for guaranteed* next business day delivery of items up to 20kg in weight, if the place of posting and destination are within the Next Business Day Delivery Network (please visit www.austpost.com.au for further details).

 

Prices for such service are rather high, but a good service is provided by Australia Post. Not recommended, unless you need the items in a hurry!!! Remember you will be paying for the freight, so keep this mind.

 

If you or your recipient are not within the Express Post Next Business Day Delivery Network, the fastest possible delivery is provided on a non-guaranteed basis.

 

 

Benefits:

 

 

 

Fastway Couriers was conceived in April 1983 and has grown to become one of the largest courier company’s in Australia. They provide an excellent low cost alternative to the “other” major courier company’s already out there.

 

Benefits:

 

 

 

Packages are shipped from Sydney, Australia and the delivery time is typically about six to twelve business days*.

 

Air Mail is the standard service accommodating letters and parcels up to 20kg, which can be relied on to deliver your items to virtually any address in the world.

 

Benefits:

 

 

 

We guarantee that you will like what you buy, by offering a 10 day Return and Exchange policy. All freight charges will be payable by you (the customer if you choose to return something for exchange), no exceptions.

Refunds

 

No refunds = No exceptions!!!

 

You have to inform us in writing at sales@australiannationallighting.com within 3 days of receiving the goods if you intend to exchange. You will need to explain to us why it is being returned and wait for a reply from us stating that it is ok to do so. We will happily exchange the item if:

 

 

Returns of damaged or used goods will be rejected - these goods will be discarded. Any “incomplete packaged” items will result in a 30% re-stocking fee – NO EXCEPTIONS!!!

 

If the order was shipped under a free shipping promotion, a AU$15 fee will be deducted from the refund amount to cover the shipping charges.

 

 

Our exchanges are in the form of a return for an exchange of an item that is in stock at the time of receiving the return. Once the item has been received and it is agreed that the item has been retuned in the original unused condition that it was sent out, we will then happily exchange the item for the next size or colour (minus the cost of postage). Any item that has been specifically (due to colour, size or model) ordered in for a customer and is not part of our stock line, we unfortunately will not accept for return under any circumstance - NO EXCEPTIONS!!!

 

 

Defects are extremely rare due to the high quality of the production process.  However, if you believe that the product that you have received is defective. Do not use the product.  As soon as the product is used, there is no way to proof whether the defect was due to manufacturing or damaged by the user.  Take clear macro (the flower icon on your camera) photos of the defect and send them to sales@australiannationallighting.com and outline what you see is the problem. In most cases we will need the item returned for us to determine the problem. If the item is deemed to be faulty (due to the manufacturing of the product and not the user), we will happily replace the item. Remember the better the photo’s you can provide the quicker we can determine the outcome.